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Customer Service Statement

 

The awarding body has ultimate responsibility for Quality assurance of the assessment and verification of candidates undertaking qualifications through AISABE approved assessment centres registration and tracking of candidate progress over time issue of qualification certificates.

 

 

AISABE CUSTOMER SERVICE STANDARDS

 

AISABE will: 
  1. Respond to all telephone messages within five working days
  2. Acknowledge and, where possible, respond to all written communications (email messages and letters) within ten working days
  3. Acknowledge applications for approval as an assessment centre or approval for additional qualifications within ten working days of receipt of the application form
  4. Provide confirmation of decisions on centre approval and approval to offer additional qualifications within ten working days of receipt of an evaluation visit report
  5. Request completion of an external verification pre-visit planning form by a centre at least fifteen working days before the external verification visit is scheduled to take place
  6. Return a completed Ongoing Centre Monitoring Report Form to a centre within ten working days of the external verification visit to which it relates
  7. Issue qualification and unit certificates to the centre within fifteen working days of receipt of completed Certificate Request Forms
  8. Issue examination results within ten working days of an examination.
  9. Provide feedback on a results enquiry within fifteen working days of receiving a request
  10. Acknowledge receipt of an appeal, report of suspected malpractice or complaint within ten working days of receipt, providing a proposed timescale for when the outcome of any investigation will be reported.

News Header

11 08 2017

Approval of Customised Awards by NCFE

We are pleased to announce that NCFE has approved our customised award i.e. Level 7 Dipin BBS and Level 7 Dip in CSA...

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23 05 2017

Nigeria Office

We are pleased to announce the opening of AISABE regional office in Lagos, Nigeria.

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21 10 2016

PgD ISA Ofqual recognition

We are pleased to announce that our Level 7 Diploma in Information Security and Assurance qualification is now on Ofqual register of approved qualifications through ATHE...

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16 09 2016

Level 7 in Cyber Security and Assurance

We are pleased to announce that we have developed a Leel 7 Diploma in Cyber Security and Assurance...

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16 09 2016

Recognition - NCFE

AISABE is in discussion with NCFE for the recognition of our qualifications...

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05 09 2016

MSc Cyber Security

We are pleased to announce that our PgD ISA is now acceptable for progression to MSc Cyber Security...

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19 07 2016

ISACA Curriculum Alignment

Our Academic Team is currently aligning PgD ISA course curriculum with ISACA CISA and CISM curriculum. We are expecting to submit the alignment to ISACA by Sep 2016.

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